GET {queryUrl}?ticketId={ticketId}
{queryAuthHeader}

GET https://example.com/open-api/tickets/detail?ticketId=order-2024-88001
Authorization: Bearer xxx

{
  "code": 200,
  "msg": "ok",
  "data": {
    "ticketId": "order-2024-88001",
    "subject": "Package damaged upon arrival",
    "customerEmail": "buyer@example.com",
    "supportEmail": "support@yourstore.com",
    "tags": ["existing-tag"],
    "messages": [
      {
        "id": "msg-20260716-001",
        "role": "user",
        "format": "html",
        "content": "<p>My package arrived damaged. <a href=\"https://cdn.example.com/damage.jpg\">Photo</a></p>",
        "attachments": [
          {
            "name": "damage.jpg",
            "url": "https://cdn.example.com/damage.jpg",
            "contentType": "image/jpeg"
          }
        ],
        "createdAt": "2026-07-16T10:00:00Z"
      },
      {
        "id": "msg-20260716-002",
        "role": "assistant",
        "content": "Could you share a photo of the damage?",
        "createdAt": "2026-07-16T10:02:00Z"
      }
    ],
    "attachments": [
      {
        "name": "invoice.pdf",
        "url": "https://cdn.example.com/invoice.pdf",
        "contentType": "application/pdf"
      }
    ],
    "customFields": {
      "orderId": "ORD-1001",
      "carrier": "UPS"
    }
  },
  "total": null
}